Privacy Policy

Effective Date: 02/10/2025

Company Name: Cultured&Co Ltd

Websites: https://culturedand.co & https://mycultured.co

At Cultured&Co, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our websites, services, events, and membership platform.

1. Information We Collect

We may collect and process the following categories of data:

  • Basic details: name, email address, phone number, billing address.
  • Account information: username, password, membership type (Explorer, Builder, Legacy), profile data, engagement records.
  • Payment details: securely processed via third-party providers (e.g. Stripe). Cultured&Co does not store your full card details.
  • Engagement data: workshops attended, events joined, points earned, contributions within the community, equity eligibility (if applicable).
  • Technical data: IP address, device type, browser, cookies, geolocation (where enabled), and usage logs.
  • Marketing preferences: opt-in choices for newsletters, SMS alerts, or partner updates.
  • Special requests or support records: communications with us for technical help, funding applications, or The Cultured&Co Trust.

2. How We Use Your Information

We use your personal data to:

  • Provide and manage your Cultured&Co membership (Explorer, Builder, Legacy).
  • Process payments, renewals, and refunds.
  • Track learning engagement, points, and (where eligible) equity/dividends.
  • Send essential service updates, event invitations, and newsletters.
  • Personalize your member dashboard and experience.
  • Deliver marketing communications (if you have opted in).
  • Improve our services, courses, and community offerings.
  • Assess eligibility for The Cultured&Co Trust grants or funding.
  • Comply with accounting, tax, and other legal obligations.

3. Sharing Your Information

We do not sell or rent your personal data. We may share limited information with:

  • Service providers: Stripe (payments), HubSpot (CRM/marketing), Google Workspace (communications), Airtable (data management), and other trusted software tools.
  • Facilitators, coaches, or mentors: where necessary to support your learning journey (with your consent).
  • Regulators and authorities: if required by law or to protect our legal rights.
  • The Cultured&Co Trust: anonymised or aggregated data may be shared for reporting and impact measurement.

4. Cookies & Tracking

We use cookies and similar tracking technologies to:

  • Keep you logged in and personalise your dashboard.
  • Analyse website usage and improve user experience.
  • Deliver targeted marketing (only if you consent).

You can control cookies through your browser settings, but disabling them may affect site functionality.

5. International Transfers

As we use third-party providers (e.g. HubSpot, Google, Stripe), your data may be processed outside the UK/EEA. Where this happens, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.

6. Data Retention

  • We keep your personal data as long as you are a member.
  • After cancellation, limited information (e.g. invoices, transactions) may be retained for up to 6 years for legal and accounting purposes.
  • Equity/dividend records may be retained longer, as required by law.

7. Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates.
  • Request deletion of your data ("right to be forgotten").
  • Restrict or object to processing.
  • Request a copy of your data in a portable format.
  • Withdraw consent for marketing at any time.

To exercise these rights, email us at: info@culturedand.co

8. Security

We use appropriate technical and organisational measures, including encryption, access controls, and secure hosting, to protect your personal data against unauthorised access, alteration, loss, or misuse.

9. Children's Privacy

Cultured&Co is not directed at children under 16.

10. Equity & Dividend Transparency

For Builder and Legacy members:

  • Equity allocations and dividend entitlements are tracked digitally via the Cultured&Co platform.
  • Personal data related to shareholding is kept confidential and used only for allocation, reporting, and regulatory compliance.
  • Dividends are distributed in line with Cultured&Co's policies and legal obligations.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Members will be notified of significant changes.

12. Contact Us

If you have questions about this Privacy Policy or how we process your data, please contact us at:

Cultured&Co Ltd

Email: info@culturedand.co

Registered Office: Address Not applicable at this moment